FAQ

We offer practical products for home repair, surface care, furniture protection, household organization, measurement, and workshop tasks. Our selection includes repair accessories, hand tools, storage solutions, and other everyday DIY essentials.

Review the individual listing for dimensions, materials, included accessories, compatibility, and intended applications. Product suitability varies. Contact us before ordering if an important detail is missing.

Lighting and screen settings can affect how colors appear. Check the written specifications and selected option for product dimensions, quantity, and included components. If your item is materially different from its description, contact support.

No. Follow the instructions for the particular product. Check surface compatibility for adhesives and repair materials, and follow any stated limits for ladders, brackets, electrical tools, and other equipment. Ask before use if a required rating or specification is unclear.

The included items are those stated for your selected product and option. Objects used to demonstrate size, styling, or an application are included only when the listing expressly says so.

Follow the supplied care and storage instructions. Keep tools clean and appropriately stored, inspect equipment before use, and keep blades, small hardware, and repair materials away from children. Use protective equipment appropriate to the task.

Select your products and quantities, add them to your cart, and follow checkout instructions. Check the selected options, delivery information, and total charges before submitting payment.

Available methods appear at checkout and depend on the active payment services, your location, and transaction eligibility. See our Payment & Security page.

Email service@lixvop.com promptly with your order number. We will review your request, but changes cannot always be completed once fulfillment or shipping has started. Applicable return rights may remain available after delivery.

Normal processing takes 1–2 business days after payment confirmation. Weekends and applicable public holidays are excluded. Processing is separate from transit time, and exceptional circumstances may cause delays.

Transit to eligible U.S. destinations is generally estimated at 7–15 business days after dispatch, in addition to processing time. Carrier schedules, customs, weather, and the destination can affect arrival. Estimates are not guaranteed delivery dates.

Available shipping services and applicable charges are displayed at checkout for your order and destination. Review the total before paying.

Tracking details are supplied after dispatch when available for the service used. Initial scans and later updates depend on the carrier. Contact support with your order number if you need assistance.

You may request a return for eligible products within 30 days after receipt. Ordinary change-of-mind returns generally require unused items in original condition, with the supplied components. See our Return & Refund Policy.

Contact us promptly with your order number, a description of the problem, and photographs of the item and packaging when available. We will review the issue and explain the appropriate remedy. Mandatory consumer rights remain unaffected.

Customers generally pay return shipping for change-of-mind returns unless otherwise agreed or required by law. Necessary return costs for qualifying defects or errors for which we are responsible are handled in accordance with applicable consumer protections.

Refunds normally go to the original payment method where supported. The time before funds appear depends on the payment provider and financial institution.

Email service@lixvop.com or call +86 134 3052 1068.

Customer Service Hours: 8:00 AM – 10:00 PM Daily