From checkout to your next project.
What to expect while your order is being prepared, transported, and delivered.
Last updated: October 16, 2026
01. Processing and transit at a glance
Normal order processing
After successful payment confirmation, before dispatch.
Estimated U.S. transit
For eligible U.S. shipments after dispatch, in addition to processing.
This policy applies to orders placed through lixvop.com, operated by Guangzhou Qiaokufang Apparel Co., Ltd.
02. Order preparation
Normal processing takes 1–2 business days after payment confirmation. Preparation may include payment checks, item selection, and packaging.
Business days generally exclude weekends and applicable public holidays. Payment review, incomplete delivery details, availability issues, unusually high demand, and exceptional circumstances may extend preparation.
Customer service hours are separate from warehouse processing and carrier operating schedules.
03. Estimated arrival
Transit to eligible U.S. destinations is generally estimated at 7–15 business days after dispatch. The processing period is additional.
Delivery windows are estimates.
Carrier schedules, customs, public holidays, weather, remote destinations, and transportation disruption may affect arrival. Consider both preparation and transit when ordering for a particular date.
Estimates do not remove rights concerning late or undelivered goods under applicable law.
04. Destinations and shipping charges
Enter your delivery address at checkout to see available services. Availability depends on the order, destination, active shipping configuration, and carrier restrictions.
Applicable shipping charges are displayed before payment. Any promotional shipping offer applies only under its published conditions.
If checkout does not accept your destination, contact us before ordering. We do not promise delivery to every location.
05. Packaging and separate parcels
Packaging is selected according to the products and their handling needs. Tools, small hardware, repair materials, and larger items may require different packing arrangements.
An order may be sent in separate parcels with different tracking numbers or arrival dates. Review your dispatch information before reporting a missing item.
06. Tracking information
When tracking is available, the relevant details are provided after dispatch. A newly created label may appear before the carrier records its first scan.
Tracking frequency depends on the service and carrier. Contact support with your order number and tracking reference if you need help understanding an update.
07. Delivery address accuracy
Check the recipient name, street address, unit number, postal code, and contact details before placing your order.
For a correction, contact us promptly. We will try to assist before dispatch, but a change may no longer be possible once preparation or transportation has begun.
Any applicable redelivery or address-correction costs will be explained according to the circumstances, carrier requirements, and law.
08. Customs, duties, and import requirements
International shipments may be subject to customs procedures, import restrictions, taxes, or duties.
Charges collected at checkout appear in the checkout total. Responsibility for charges assessed separately depends on the disclosed delivery arrangement and applicable law. Contact us before purchasing if the arrangement is unclear.
Customs inspection may extend transit time.
09. Delayed or missing shipments
If your order is significantly delayed, contact us with the order number and available tracking information. We will review the shipment and work with the relevant delivery provider where appropriate.
If tracking shows delivery but you cannot locate the parcel, check the delivery location and any carrier notice, then contact support promptly. A delivery scan does not automatically remove your rights to an investigation or applicable remedy.
10. Damaged or incorrect deliveries
Report damaged, defective, or incorrect goods promptly. Where available, include photographs of the product, shipping label, and packaging.
Keep affected items and packaging where safe to do so until instructions are provided. We will explain an appropriate replacement, return, refund, or other remedy under our Return & Refund Policy and applicable law.